Wellness Audit
Understand the opportunity.
A strategic review of your wellness offering, guest experience, environment, positioning and operations, designed to identify where your property has the greatest opportunities for growth.
Over two or three days, I experience your space as a guest would, observe how it operates and speak with your team. I assess your wellness offering, guest experience, sustainability practices and positioning, considering how each contributes to the experience you want to create and the business outcomes you want to achieve.
You leave with a clear strategy showing what to prioritise, what to develop and where you can strengthen your offering, attract returning guests and create new revenue opportunities.
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Day 1 is experiential. I arrive as a guest, move through the space, take in the sensory details, observe how the team shows up and experience what is on offer. Experiencing the property this way gives me the clearest picture of what the guest actually experiences.
Day 2 and 3 is strategic. We sit down together to get specific about your vision and ideal guest. I speak with your team, review guest feedback, your website, marketing and treatment offering, then close with a 90-minute session to work through what I’ve found and where the opportunities are.
Onsite is preferred, but remote is an option.
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2-3 full days, normally on site
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From $2549 (USD).
Final investment is confirmed once we've discussed your location and logistics.