Wellness should be integrated across the full guest experience, from the physical environment and sensory details to the experiences you offer, the guest journey, staff interactions and the way the property operates. The starting point is understanding what you already have, what your guests need and what you want the experience of staying with you to feel like, then identifying where wellness can be woven into those touchpoints.

For most established properties, an audit is the natural first step. It provides a clear picture of the existing guest experience, wellness offering, space and operations, which can then inform the strategy and priorities for implementation.

For properties still in development, the process can begin earlier, with wellness considered as part of the design and development of the guest experience from the outset.

Absolutely. Pre-opening gives us the opportunity to consider wellness from the beginning, alongside the guest experience, programming, space, operations and positioning.

The starting point will depend on how far along the project is. We can develop the wellness direction, shape the guest experience and identify the elements that need to be considered before decisions are locked in.

The starting point is always the experience you want to create for your guests.

From there, I draw on psychology, neuroscience and evidence-informed wellness to understand how the environment, experiences and different touchpoints can support that intended experience.

This can include considering the senses, the pace of the guest journey, the physical environment, the activities and experiences available, and the way different elements work together across the stay.

The approach is shaped around the property, its guests and what you are trying to create rather than applying a fixed wellness formula.

Sustainability is considered alongside the wider strategy, guest experience and operations, so recommendations can work within the realities of the business.

The scale and focus will depend on the property and the opportunities identified through the work.

Where a project requires specialist sustainability expertise, I bring in the appropriate specialist rather than working beyond my area of expertise.

Through our discovery call, we can find out what the costs might be for you. We can offer flexibility in terms of payment plans, spread the work over months to reduce the upfront costs.